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Customer Service
Returns
Return Policy
Our goal is customer satisfaction. If you need to return or exchange merchandise, please contact us within 30 days of purchase date for a return authorization. No merchandise will be accepted without prior authorization. All returned merchandise must be accompanied by a copy of the original sales invoice, AND must be sent prepaid in saleable condition in original packaging. All return merchandise, except orders that we incorrectly filled may be subject to a restocking fee of up to 20%.
Tracking Return or Exchanges
There are two ways to track a return: One, look in the “Order History” on your account, a return will be called a “credit memo” and can be viewed to confirm it is the correct item. Second, you can call a Fisheries Supply Representative and ask for the Warranty and Returns Department.
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